Headset Wizard

TTS Remote Support - Consult and 1st Hour

£90.00 £75.00
In stock

Manufacturer Part Number :TTSREMOTE

New

TTS Remote Support Per Hour

Maintenance Consoles are required

The Telecom Shop

Business Hours Remote Support (per hour cost.)

The TTS remote support can provide support for telephone extensions, call routing, voicemail, auto attendant (Customer required to be onsite to record any messages), Fault Finding and more but please give us a call if you are unsure as to what work you require.

Requirements

Network based telephone system thats connected via LAN to the network

PC/Laptop

Remote access program downloaded (See More Info)

We can provide remote support for the following telephone systems

Avaya IP Office 500 V1/V2

Panasonic TES824, TEA308, TDA100/200/600, TDE100/200/600, NCP500/1000, NS700/1000

Samsung Officeserv 7030, 7100, 7200, 7400

How our remote support works

  • One of your users experiences a problem with the telephone system
  • They alert The Telecomshop with a simple phone call 01903 785 727 or email sales@thetelecomshop.com 
  • One of our highly skilled IT consultants will speak to the user to begin the troubleshooting process
  • The consultant will initiate remote access to the computer terminal and run diagnostics to identify the problem
  • The consultant will try and resolve the problem remotely, with minimal disruption to your business


In the case of a loss of Internet or firewall connectivity, our consultants will investigate the incident by phone, before deciding if an onsite visit is required but in 95% of cases, the IT Helpdesk resolves any incident remotely. Remote support is non refundable even in the case of the remote support not solving any issues.

If your telephone system cant be connected via LAN to your network then an engineers site visit may be required

If you telephone system has not been mentioned please feel free to contact us on 01903 785 727 and we will see what we can do.

More Information
More Information

Teamviewer Download HERE

Avaya Maintenance Console Required

Panasonic Maintenance Console Required

Samsung Maintenance Console Required

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