FREQUENTLY ASKED QUESTIONS HEADSETS
FAQs- Headsets:
Choosing the right headset can be daunting with so many different brands, types and features available on the market. Many people will stay with the brand they already use because it’s easier, and there’s no reason to change when the experience has been mostly ok. The trap is that you may not be selecting the best fit that is available. Headset technology is developing almost as fast as mobile devices, take the time to explore, compare and test.
Let’s start with some key questions. What is the key use for the headset? Are you mobile, full-time at home or office? How noisy is your environment? What is your budget?
The Telco Shop team has a depth of experience across the different brands and types of headset and can help you select the right option.
WIRED vs. WIRELESS:
Wired headsets offer a reliable, stable connection, while wireless headsets provide freedom of movement but may require Bluetooth pairing and can be susceptible to interference.
Wired headsets will be cheaper than the equivalent in wireless. For health reasons headsets are not shared amongst workers, there will be at least one headset per worker. USB headsets are less problematic when connecting, from laptop to desktop, across multiple platforms, the system identifies a device plugged into the USB port. Wireless headsets enable mobility and also being paired to more than one device, and can be recognised and paired on the go. They will be more expensive.
BLUETOOTH VS. DECT:
Bluetooth headsets connect to any Bluetooth-enabled device, while DECT headsets connect to a dedicated USB dongle or charging base and offer a longer range and higher security.
If the majority of your work setting is the same location (work desk or home), you’re likely to connect your headset to your PC or Laptop, but you still need to walk around. DECT has an indoor range of greater than 100m and less interference. If you’re often on the move away from your primary desk or travelling, Bluetooth is designed for short range up to 30m and connection to mobile devices, and can be used for media as well as work (voice and video communications). For the best of both scenarios, there are headsets that connect to both a DECT base (office), but directly to mobile devices via Bluetooth, such as the Yealink WH64.
Do I need a Mono or Stereo earpiece?
Stereo will significantly reduce the surrounding distractions enabling higher concentration on the call or focus on work. Workers that spend a lot of time on calls will often prefer mono so that they can also engage with their surroundings without the need to remove the headset (eg contact centre, support and reception). If the headset is also used for video conferencing or media, stereo is preferred.
Do I need noise cancellation?
Noise cancellation reduces noise on your side from transmitting to your receiver, and also reduces background noise from the far end being transmitted to you. Creating clean voice to voice communication enables the conversation to be heard clearly the first time (voice and emotions conveyed), reduces hearing strain which can lead to headaches, increases transcription accuracy and AI capability.
Check how many noise cancelling mics there are and where they are placed. Mics in the boom arm and in the ear piece will reduce background noise from difference angles and distance.
The only way to truly know the effectiveness of the noise cancellation is to test the headset in your environment.
Will the headset work with my phone system and video conferencing system?
All headset manufacturers have a compatibility guide, which also recommends any accessories, such as additional cables, that may be required. Most Cloud Phone service providers will also likely have recommended headsets they have tested, as well as Phone manufacturers. Video Conferencing will use the PC audio device you have selected. Many workers jump from one communications system to another throughout the day, for example, phone calls via deskphone, softphone, and Teams or Zoom meetings. Ensure your PC settings have the robustness to make these transition and your headset drivers (if required) are up to date.
CONNECTING A WIRELESS HEADSET:
Enable Bluetooth on your device, put the headset in discovery mode, and then pair the headset in your device's Bluetooth settings.
Troubleshooting Audio: Check the headset cable connection, microphone settings (including muting), and try the headset on a different device to isolate the issue.
TROUBLESHOOTING AUDIO:
Check the headset cable connection, microphone settings (including muting), and try the headset on a different device to isolate the issue.
USB HEADSETS AND DOCKING STATIONS:
Be aware that some issues can occur when connecting a USB headset directly to a docking station, especially with port management.
MICROPHONE TESTING:
Speak into the microphone while observing audio level meters in your sound settings and record a sample to assess quality.
MICROPHONE PLACEMENT:
Ensure the microphone is positioned for optimal sound capture and is not obstructed.
MUTING:
Check both computer and application settings for microphone muting.
ON-EAR VS. OVER-EAR:
On-ear headphones cover the ear, while over-ear headphones sit around the ear. Over-ear models often offer better noise isolation and may include.
ERGONOMICS AND COMFORT:
Consider factors like headband adjustability, earcup size, and weight for extended use.
UC VS. TEAMS HEADSETS:
"UC" headsets are designed for general unified communication platforms, while "Teams" headsets are optimized for Microsoft Teams calls and meetings.
BATTERY LIFE:
Wireless headset battery life varies by model and usage, but a general range is 15-40 hours.
HEADSET LIFESPAN:
Headphones can last from 1 to 3 years, depending on build quality, usage, and storage.
HEARING HEALTH:
Be mindful of listening volume and duration to protect your hearing, taking breaks when necessary.
HEADSET ADJUSTMENTS:
Ensure the headset is adjusted properly for comfort and optimal sound delivery, with the earcups covering the ears.
What is ANC?
Active Noise Cancellation picks up external noise and creates an opposite sound wave to cancel the noise. It does more than muffle the noise and is more effective.
Which headsets are the best for long periods of usage?
Ear aches and hearing strain can be greatly reduced with the physical design of the headset. Soft ear cushions, light weight and flexible headbands, kinks in headband near the ear help reduce the pressure on the ear. For some, the invasive in-ear headsets may not be comfortable for long periods. Check the right type of noise cancellation is included to reduce hearing strain and long term hearing loss.
What other factors should I consider?
Warranty on most headsets is 2 year advanced replacement, however check with The Telco Shop team. Our team can also offer support, and advise on warranty replacement.