Connecting with customers’ needs to be as easy and as clear as possible. Dropped calls, angry customers, and miscommunication aren't a problem for call centre agents equipped with quality call centre headsets. Are they cost-effective, reliable and durable? Do they have good sound quality, light and comfortable? Do they have a noise-reduction feature, thereby allowing compliance with workplace legislation?
The Telecom Shop is proud to offer a quality range of call centre headsets including our very own Telecom Shop headsets, Agent, Avaya, Cisco, Jabra/GN Netcomm, Poly/Plantronics, Sennheiser and Yealink. We have the headset to suit your business requirements at a competitive price.
If you spend your day talking to customers on the phone, you're likely sitting next to others who are doing that, as well. In a busy, open office or packed call centre, too much background chatter could be distracting for you and the person on the other end of the line.
To ensure that your agents achieve their highest productivity levels, they must be using a proper call centre headset. When choosing the right headset for business use, the most important factors to consider are reliability, noise reduction, and comfort. When the headset becomes uncomfortable, there will be a decrease in the agents' efficiency level. Headsets without a noise reduction feature mean the calls will sound unprofessional, and the agent may lose vital information.
You must select the headset that's right for your business. Most headsets are designed to fit every head shape and size. Users will always have a wide range of preferences that suit their personal needs and job roles, but they also need to suit the business's needs.
Choosing the headset that works best for your business is vastly dependent on what industry you are in and the type of business you run. Do you require extra security, do you work with financial data or sensitive data? You may need a DECT compatible headset instead of a Bluetooth or wireless headset.
Connecting with customer’s needs to be as easy and as clear as possible.